Terms & Conditions

  • Our minimum charge is 1 hour, after the first hour we charge every 30 minutes (half of hourly rate).
  • Payment is accepted via EFTPOS, cash or online. 3% surcharge for all credit card payments apply.
  • Full payment required before UNLOADING. If Moving team decide to take payment before the start of the job estimated hours will be counted and the payment must be made same time. If not, late fee of $100.00 + GST applies and will continue to be charged every 24 hrs (capping at @ $500.00).
  • The jobs which will continue after 6 pm will be considered after hours and the after hours charge will applicable.
  • Even due to unforeseen circumstances if the job starts late than scheduled the after hours condition is till applicable
  • Any job starting after 6 pm due to customer or company's discretion either will be done on a fixed price or will be postponed for next day on company's discretion.
  • Company holds the right to take payment from customer in advance before starting the job, if required. This is at driver/mover's discretion and customer may or may not be informed before.
  • As per Goods & Carriage Act 1979 "These Goods are to be carried at Owner's risk. This means carrier will not pay any compensation if the goods are lost or damaged unless he intentionally loses or damages them." Should any glass item breaks unless factory packed or electrical appliance fails to operate after transit, the company does not take any liability.
  • It is customer's responsibility to ensure they provide safe and secure access (driveway/pathway/parking/etc.) to the property. If there are any bridges on the way, customer should inform us of any weight restrictions on that bridge at the time of booking.
  • If the access is bad, we may need to shift items using Trailer and it would incur additional cost which needs to be borne by customer.
  • There will be an extra charge of $60.00 each item for any extra-heavy (more than 90kg) /over-size items such as Pool table, Spa, Piano etc. It is customer's responsibility to let us know in advance if they have any items of such nature.
  • $99.00+gst cancellation fee applies unless 48 hours notice is given. If a booking made within 48 hours is canceled, $99.00+gst cancellation fee will apply.
  • All defaulting accounts will be referred to third-party debt collectors at defaulter’s expense.
  • Unless specified above prices are exclusive of GST and are quoted for 2 men+ truck.
  • Company withholds the right to delay the arrival time slot up to 2-3 hours if required due to unplanned and unforeseen circumstances. Customers are required to make necessary arrangements in advance if such situation occurs. Company shall not pay any compensation in such situations. Customers can not make any claims for this reason.
  • Misconduct and unacceptable behavior with any staff member(s) may result in the customer’s booking being terminated or further action being taken, at company’s discretion.
  • Any sort of refunds if done, will be strictly in the same bank account where the funds came from.